At Angus Knight, our robust governance systems are designed to ensure integrity and excellence across the group, embodying our vision, purpose and values at all levels.
The Angus Knight Group has a mature corporate governance framework that has been refined over the past 30 years. It combines our learned experience in systems, procedures and culture, including auditing, quality assurance, workplace health and safety, advanced data analytics, risk management, e-business management, recruitment, technology and community engagement.
The Angus Knight group of companies is governed by a Board of Directors.
Board meetings consider reports from the CEO of each subsidiary company, and from the group’s Chief Financial Officer, Chief Information Officer and the Chief of Governance and Compliance.
The AKG Board
Mr Duncan Angus
Founded the group in 1991, is the owner and primary shareholder. Duncan has extensive experience growing and leading companies as CEO and Chairman. He has been instrumental in implementing the Groups’ successful partnership model and developing the Angus Knight growth agenda.
Joseph Carrozzi, AM
Joseph is the Chair of the AKG Board, and an experienced board chair and business leader, and former Managing Partner for the Sydney Practice of PwC.
Mr Nic Fairbank
Nicolas (Nic) Fairbank joined Angus Knight Group in July 2022 from Programmed Skilled Workforce, where he was CEO of Australia’s largest staffing business. Nic has a history of developing strong business relationships and has led multiple acquisitions and successful systems, process and cultural integrations. He is a passionate advocate for diversity, inclusion and gender equality.
Mr Lincoln John Hart, OAM
The Executive Chairman of Tourism Australia, and holds multiple Board positions in service industries.
Ms Zara Curtis
Director of Content and Customer Engagement at Insurance Australia Group, Zara is a leader of innovation, creativity and people.
The Chief of Governance and Compliance, Mr Anthony Parsons, and our Privacy Officer, Ms Robyn Kingston, report directly to the Board. Each has around 20 years’ experience in the Commonwealth Senior Executive Service, dating back to the design and outsourcing of employment services in 1998, giving them an intimate understanding of employment service contracts.
“We take our responsibility as care takers of senstive data very seriously. Our governance structures are at the core of what we do everyday.”
Anthony Parsons – Chief of Governance and Compliance
Three Board committees ensure effective oversight of key operational and strategic areas.
Quality, integrity and risk
The Quality, Integrity and Risk Subcommittee regularly examines feedback from clients, our independent and anonymous whistleblower facility, and our continuous improvement register. It is also responsible for our internal and external audit program of works, and monitors the effectiveness of detailed risk plans. Our risk plans are managed by an inhouse system modelled on the Riskman and Risk-Active facilities previously used by the Department of Education Skills and Employment. This subcommittee has overall responsibility for operating policies and procedures, and compliance with contractual requirements.
The IT Steering Committee oversees and prioritises improvements to our customer delivery and back-of-house systems, taking into account the increasing prominence and importance of privacy and data protection. It also reviews progress against our ICT program of works, ICT security strategy and any issues arising, and has oversight of our ICT compliance with Right Fit for Risk policies and procedures.
People and culture
The People and Culture Subcommittee meets regularly to monitor workplace health and safety initiatives as well as staff development and retention strategies. It has oversight of all recruitment and separation, workplace health and safety, staff performance, and remumeration matters.
The Angus Knight Group is proud to have been externally certified as meeting the following standards:
ISO27001 International Information Security Management standard
ISO9001 Quality Management Systems standard
Right Fit for Risk
Quality Assurance Framework (QAF) – for our Workforce Australia contract
National Standard for Disability Services (NSDS) – for our Disability Employment Services contract
ASQA (Australian Skills Quality Authority) accreditation for the two registered training organisations operated by the group.
Supporting agility and growth
We have long recognised the benefits of modern technology for both staff and our clients. When the COVID-19 pandemic hit in 2021, all our service delivery staff were well placed to seamlessly switch to working from home.
To cater for our growth and help our support workforce also working remotely during the pandemic, our Information and Communications Technology (ICT) Team and People and Culture team implemented the Jira workflow system from Atlassian, to track internal requests for assistance. An average of 5,000 ICT requests, and 1,000 People and Culture requests are processed annually.
Angus Knight acknowledges the Traditional Owners of Country throughout Australia and recognises their connection to land, water and community. We pay our respects to them and their cultures, and to Elders past, present and emerging.